Integrating marketing and production planning in make-to-order companies
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Dynamic appointment scheduling with wait-dependent abandonment
2018, European Journal of Operational ResearchCitation Excerpt :Due-date management or lead-time quotation in manufacturing industry is also relevant and consists in determining the due-date for product delivery in order to find a tradeoff between quoting short lead times and achieving them. It is necessary to decide whether future capacity will be allocated to a low-margin order now or to reserve capacity for potential future arrivals of high-margin orders (Cheng & Gupta, 1989; Feng, Liu, & Liu, 2011; Keskinocak & Tayur, 2004; Kingsman, Worden, Hendry, Mercer, & Wilson, 1993). In particular, Feng et al. (2011) prove structural properties of the optimal joint pricing and lead-time quotation policy of a single server system.
Robust order promising with anticipated customer response
2015, International Journal of Production EconomicsCitation Excerpt :Pibernik and Yadav (2008) consider a corresponding aspect in the tests of their CTP model by assuming an order acceptance probability that decreases with increasing delivery date deviation (response function). This response function is a specific case of probability distributions that have been proposed in the context of competitive bidding for orders with non-price features (Simmonds, 1968) and have been made applicable for planning of make-to-order production by means of strike rate matrices (Kingsman et al., 1993; Kingsman and Mercer, 1997). Recently, Thürer et al. (2014) have analyzed the implications of considering strike rates for workload control by means of simulations.
Enterprise Resource Planning systems: An assessment of applicability to Make-To-Order companies
2012, Computers in IndustryCustomer Enquiry Management in global supply chains: A comparative multi-case study analysis
2012, European Management JournalCitation Excerpt :Performance is assessed based on productive efficacy measures, such as the average percentage of delayed orders and the average delay compared to the total delivery lead time (Hicks & Braiden, 2000). The strike rate percentage is also taken into account and considered as additional information to the aforementioned indicators (Kingsman & Mercer A., 1997; Kingsman, Worden, Hendry, Mercer, & Wilson, 1993). Five distinct levels are used (very good, good, medium, poor, very poor), based on an understanding of the capital goods sector derived from previous studies.
Simulation-based optimisation for order release of printed circuit board workshop with process switching constraints
2024, IET Collaborative Intelligent ManufacturingSales and operations planning for delivery date setting in engineer-to-order manufacturing: a research synthesis and framework
2023, International Journal of Production Research