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The use of a nursing informatics system as an exemplar to investigate business value of IT in healthcare

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Abstract

Researchers and decision makers in healthcare are taking great interest in clinical practices where there is a high potential to improve healthcare outcomes and reduce costs by incorporating a myriad of technology solutions. However, to date very few, if any of these IS/IT (information systems/information technology) solutions have realised the expected improvements to quality care with the expected cost reductions. This makes the need to evaluate the impact of IT on overall performance of clinical practices i.e. business value of IT a key strategic imperative in healthcare. To address this key need, we propose a comprehensive framework that conceptualises business value of IT in healthcare in different layers. To illustrate the proposed framework, a case study is used, which serves to examine the proposed conceptual model. The exemplar case study is an Australian-made nursing documentation system; an enterprise system that caters for multiple clinical users in acute healthcare contexts and hence provides appropriate richness to validate the proposed model.

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Notes

  1. These results are the summary of a research project to evaluate the fidelity and usability of the NIS system. The reference is available upon request.

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Conflict of interest

The authors declare that they have no conflict of interest.

Ethical Statement

• The manuscript has not been submitted to more than one journal for simultaneous consideration.

• The manuscript represents a continuous research project. Therefore, some parts of it may be found in our other publications (all cited). The findings though are new and have not been published previously.

• No data have been fabricated or manipulated (including images) to support your conclusions

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Authors and Affiliations

  1. RMIT University, Melbourne, Australia

    Peter Haddad

  2. Deakin University, Melbourne, Australia

    Nilmini Wickramasinghe

  3. Epworth HealthCare, Richmond, Australia

    Peter Haddad & Nilmini Wickramasinghe

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  1. Peter Haddad
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  2. Nilmini Wickramasinghe
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Correspondence to Peter Haddad.

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Haddad, P., Wickramasinghe, N. The use of a nursing informatics system as an exemplar to investigate business value of IT in healthcare. Health Technol. 5, 25–33 (2015). https://doi.org/10.1007/s12553-015-0100-8

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