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A framework for designing the enterprise-wide e-commerce portal for evolving organizations

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Abstract

The number of organizations offering e-commerce solutions is growing exponentially each year. Without a doubt, e-commerce will no longer be a choice for organizations rather it will be a competitive necessity to ensure business prosperity. Integral to the success of e-commerce is having good e-commerce software that can enable organizations to offer online products and services as well as integrate their business processes and supply chains within and with their collaborators or partners in a perfect, seamless manner. One of the main obstacles for adoption of e-commerce faced by many organizations; however, has been the lack of such proper integrated e-commerce software. There have been few ready-made software solutions offered by vendors, which can be customized for organizations’ business models and processes, and these solutions are based on “piece meal” approaches and thus lack much of the enterprise capabilities organizations need to adopt. In this paper, we suggest a framework for developing an enterprise-wide integrated e-commerce portal for evolving organizations. Such a framework will help any organization to design a distributed, extensible, cross-platform, collaborative and integrated e-commerce portal.

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Author information

Authors and Affiliations

  1. Department of Information Systems and Operations Management, Ball State University, Muncie, IN, 47306, USA

    Sushil K. Sharma

  2. Department of Accounting and Information Systems, The University of Alabama in Huntsville, Huntsville, AL, 35899, USA

    Jatinder N. D. Gupta

  3. Centre Management Medical Technology, Stuart Graduate School of Business, Illinois Institute of Technology, 565 W Adams St, Suite 406, Chicago, IL, 60661, USA

    Nilmini Wickramasinghe

Authors
  1. Sushil K. Sharma
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  2. Jatinder N. D. Gupta
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  3. Nilmini Wickramasinghe
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Correspondence to Sushil K. Sharma.

Additional information

Sushil K. Sharma is currently an Associate Professor in the Department of Information Systems and Operations Management at Ball State University, Muncie, Indiana. Prior to joining the faculty at Ball State, Dr. Sharma held the Associate Professor position at the Indian Institute of Management in Lucknow (India) and Visiting Research Associate Professor at the Department of Management Science at the University of Waterloo, Canada. He is of two text books (Programming in C, and Understanding Unix), and Co-editor of four edited books. Dr. Sharma has published more than 100 refereed research papers in many peer-reviewed national and international journals and conference proceedings. His contributions have appeared in journals such as; International Journal of Information Management, International Journal of Healthcare Technology and Management (IJHTM), Electronic Government Journal, Journal of Electronic Commerce in Organizations (JECO), Journal of Global Information Technology Management (JGITM), The Journal of Computer Information Systems (CIS), Journal of Logistics Information Management (JLIM), and International Journal of Management.

He currently serves as an Associate Editor for International Journal of Cases on Electronic Commerce (IJCEC) and is on Editorial board for the International Journal of Electronic Finance (IJEF) and the Journal of Electronic Commerce in Organizations (JECO). In the past, he has also been a guest editor for special issue of Global Journal of Flexible Systems Management and Journal of Global Information Technology Management (JGITM). Dr. Sharma’s primary teaching and research interests are in e-commerce, computer and network security, ERP Systems, database management systems, and knowledge management.

Jatinder (Jeet) N. D. Gupta is currently Eminent Scholar of Management of Technology, Professor of Management Information Systems, Industrial and Systems Engineering and Engineering Management at the University of Alabama in Huntsville, Huntsville, Alabama. Most recently, he was Professor of Management, Information and Communication Sciences, and Industry and Technology at Ball State University, Muncie, Indiana. He holds a PhD in Industrial Engineering (with specialization in Production Management and Information Systems) from Texas Tech University. Co-author of a textbook in Operations Research, Dr. Gupta serves on the editorial boards of several national and international journals. Recipient of the Outstanding Faculty and Outstanding Researcher awards from Ball State University, he has published numerous papers in such journals as Journal of Management Information Systems, International Journal of Information Management, Operations Research, INFORMS Journal of Computing, Annals of Operations Research, and Mathematics of Operations Research. More recently, he served as a co-editor of several special issues including the Neural Networks in Business of Computers and Operations Research and books that included Decision Making Support Systems: Achievements and Challenges for the New Decade and Creating Knowledge-based Healthcare Organizations published by Idea Group Publishing. He is also the coeditor of the book: Managing E-Business published by Heidelberg Press, Heidelberg, Australia. His current research interests include e-Commerce, Supply Chain Management, Information and Decision Technologies, Scheduling, Planning and Control, Organizational Learning and Effectiveness, Systems Education, Knowledge Management, Information Security, and Enterprise Integration. Dr. Gupta has held elected and appointed positions in several academic and professional societies including the Association for Information Systems, Production and Operations Management Society (POMS), the Decision Sciences Institute (DSI), and the Information Resources Management Association (IRMA).

Nilmini Wickramasinghe, PhD, MBA, GradDipMgtSt, BSc. Amus.A (piano) Amus.A(violin): Currently, Dr Wickramasinghe is an associate professor and the associate director of the Center for the Management of Medical Technologies at Stuart Graduate School of Business, Illinois Institute of Technology. Her teaching interests cover the areas of knowledge management as well as e-commerce and m-commerce, IT for competitive advantage, organizational impacts of technology and healthcare issues. In addition, Dr Wickramasinghe teaches and presents regularly in many universities in Europe and Australiasia. She is currently carrying out research and is well published having written numerous book chapters, refereed journal articles and some books in the areas of management of technology, in the field of healthcare as well as focusing on IS issues especially as they relate to knowledge work and e-business. Dr Wickramasinghe is honored to be able to represent the United States of America for the Health Care Technology Management (HCTM) Association (URL http://www.hctm.net/events/2005/conference_2005.html).

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Sharma, S.K., Gupta, J.N.D. & Wickramasinghe, N. A framework for designing the enterprise-wide e-commerce portal for evolving organizations. Electron Commerce Res 6, 141–154 (2006). https://doi.org/10.1007/s10660-006-1180-3

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