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Performance Measurement of Knowledge Resources Using Fuzzy Logic

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Knowledge Management in Organizations (KMO 2015)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 224))

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Abstract

Evaluating the performance of knowledge resources is not a simple task as it involves many aspects, some of which are bounded by uncertainties and indistinctness. These make it hard to judge or quantify knowledge resources numerically for measurement purposes. Furthermore, data collection for performance measurement seems to be another difficulty faced by many organizations. This paper proposed to measure the performance of knowledge resources using fuzzy logic to cope with the shortcomings of normal measurement methods. The feasibility of using fuzzy logic as an evaluation method was shown with a five-step guideline and an example computed using MATLAB version R2013a.

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Author information

Authors and Affiliations

  1. Faculty of Mechanical Engineering, Department of Manufacturing and Industrial Engineering, Universiti Teknologi Malaysia (UTM), 81310, Skudai, Malaysia

    Cheng Sheng Lee & Kuan Yew Wong

Authors
  1. Cheng Sheng Lee
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  2. Kuan Yew Wong
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Corresponding author

Correspondence to Cheng Sheng Lee .

Editor information

Editors and Affiliations

  1. Staffordshire University, Stoke-on-Trent, United Kingdom

    Lorna Uden

  2. University of Maribor, Maribor, Slovenia

    Marjan Heričko

  3. National University of Kaohsiung, Kaohsiung City, Taiwan

    I-Hsien Ting

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Lee, C.S., Wong, K.Y. (2015). Performance Measurement of Knowledge Resources Using Fuzzy Logic. In: Uden, L., Heričko, M., Ting, IH. (eds) Knowledge Management in Organizations. KMO 2015. Lecture Notes in Business Information Processing, vol 224. Springer, Cham. https://doi.org/10.1007/978-3-319-21009-4_5

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  • DOI: https://doi.org/10.1007/978-3-319-21009-4_5

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-21008-7

  • Online ISBN: 978-3-319-21009-4

  • eBook Packages: Computer ScienceComputer Science (R0)

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