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Digital Civic Participation in Australian Local Governments: Everyday Practices and Opportunities for Engagement

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Social Media and Local Governments

Part of the book series: Public Administration and Information Technology ((PAIT,volume 15))

Abstract

Digital technologies and social media platforms are changing civic expectations surrounding interaction with government. Local governments hold key positions in the development of digital spaces for civic participation in the issues that directly impact citizens’ everyday lives. However, local practices largely prioritise information and services over reciprocal dialogue with citizens. This chapter explores digital civic engagement in Australian local governments. It draws from a nation-wide survey of councils’ digital practices to highlight that opportunities for civic participation are increasing, particularly through social media. However, substantial discrepancies exist between the digital practices of rural and urban local governments. This discrepancy is further examined through comments from seven rural councils that participated in a workshop on digital engagement, and the views of urban citizens (through focus groups) whose local government offers advanced digital practices. For the rural authorities, key challenges to digital development include limited connectivity, capacity, and financial resources, as well as the different expectations that citizens have in relation to social media use. For the (urban) citizens, participation in online spaces has gone unanswered by their government, which is creating a sense of disenfranchisement. While there is evidence of innovation in Australian digital local government, civic demand and government use largely fail to align. Councils need to reconceptualise current approaches to digital engagement by considering the purpose of participatory spaces and integrating their use into everyday operations. Moreover, greater government receptivity and responsiveness is required to enable civic participation to inform local decision-making. Such involvement allows citizens to develop a sense of connection with local government and facilitates increased civic engagement.

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Authors and Affiliations

  1. News & Media Research Centre, University of Canberra, ACT, Australia, Canberra

    Julie Freeman

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  1. Julie Freeman
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Correspondence to Julie Freeman .

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Editors and Affiliations

  1. Faculty of Economics and Administrative Sciences Department of Public Administration, UludaÄź University, Nilufer, Turkey

    Mehmet Zahid Sobaci

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Freeman, J. (2016). Digital Civic Participation in Australian Local Governments: Everyday Practices and Opportunities for Engagement. In: Sobaci, M. (eds) Social Media and Local Governments. Public Administration and Information Technology, vol 15. Springer, Cham. https://doi.org/10.1007/978-3-319-17722-9_11

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